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How to become a Retail Salesperson
Much of the skill necessary in order to become a retail salesperson is actually picked up through on-the-job training. While there are relatively few advancement opportunities available for retail salespersons, earning a college degree or having considerable experience in the field of retail can greatly increase the chances of retail salespersons advancing into managerial positions.
Formal education is not typically required for people who are seeking jobs as retail salespersons although applicants with at least a high school diploma may be given preference. For those seeking a position as a management trainee, a college degree may be beneficial.
What does a Retail Salesperson do?
With the millions of dollars that consumers spend on merchandise daily, they often require assistance from store staff. They may want help finding a specific product that they are looking for or they may want more information about what they are planning to buy. A retail salesperson also has the responsibility of trying to get the customer interested in various products. Retail salespersons are normally called upon to describe the features of various products, show the customer how they are used, or tell them about the availability of different models and colors.
Most retail salespersons in department stores typically prepare sales checks, receive payments in cash, checks, debit, and credit card form, and give change and receipts. In certain cases, retail salespersons are also responsible for opening or closing cash registers at the start or end of the business day. This particular task may involve counting out the money in the register, sorting out charge slips and vouchers, and depositing the money at a bank.
What skills or qualities do I need to become a Retail Salesperson?
Since the retail industry is dependent on customer satisfaction, retail salespersons have to be able to handle all of their duties with competence and efficiency while remaining courteous and accommodating at all times. A considerable measure of organizational skills is also necessary since a retail salesperson may have to seek out an item that is not on display, check for its availability in the stockroom, and, if it is not there, place an order for it or call another store.
Retail salespersons in stores that offer costly or highly specialized items must also possess a certain degree of knowledge or skills about the products that they handle. A car salesperson, for example, should be able to explain all of the features of the models as well as describe all manufacturers' specifications, financing options, and warranties.
Retail salespersons are expected to handle the return and exchange of merchandise, keep their workstations tidy, and wrap gifts on occasion. Other common tasks for these positions include stocking shelves, arranging deliveries, marking prices, taking inventory, and handling display preparation.
How to become a Sales Person
Depending on the area of sales that one is looking to venture into, a high school diploma or GED may be all that is required. These types of sales positions can include retail sales, counter sales, and rental sales. In some cases, it is possible to begin in one position and become a sales person through promotions. These types of opportunities occur most often in the manufacturing industries and wholesale supplier industries. Within the retail sales industry, it is also not uncommon to move from a sales floor position into a managerial position. While both positions may be sales related, the managerial positions offer more benefits for employees.
Other sales person positions may require a college degree. Such positions include advertising sales agents, sales engineers, and those in the financial industry. Some of these positions may even require continuing education.
Regardless of the industry, it is not uncommon for employers to require that sales applicants have previous sales experience. Therefore, an entry level position may be best for those just starting out.
What does a Sales Person do?
The job responsibilities of a sales person will vary depending on the industry, but generally speaking, a sales person essentially takes care of the company's customers. Within the retail industry, taking care of the customer can be as simple as assisting them in finding the right size or product or handling an exchange/return. Other sales people may have to take care of customers from a distance. This type of care can consist of emails, phone calls, and even personal visits to make sure that the customer is happy and has everything that is needed. The next step, of course, is supplying whatever the customer needs.
Advertising sales people are usually responsible for filling advertising space. Depending on one's level within the advertising world, a sales person may work with a large number of people including the customer, printers, and graphic design artists.
Other sales people, including realtors and insurance representatives, work with their customers and others to ensure that the customer receives the best product for their money.
What skills or qualities do I need to become a Sales Person?
Sales people must be good listeners and should be unbiased. This means that they should not push a particular product or service just because they feel it is the best. Rather, sales people should choose to sell quality products and services that fit the needs of the customer.
Sales people should also present themselves well as they are going to be, in a lot of cases, the first person a customer sees; therefore, the customer will form their opinion of the company based on the salesperson. Presenting themselves well includes having a good command of the English language, being dressed well, and being groomed well.
Depending on the area of sales, a sales person may not work the normal 8-5 work shift. Som...